Return/Refund Policy
At Cottage Flowers, customer satisfaction is one of our highest priorities. Every arrangement we create is crafted with intention, artistry, and respect for your vision. We want every customer to feel confident and delighted with the florals they receive.
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Before any custom arrangement is designed, we provide a consultation to ensure your creative vision is clearly understood. During this process, we discuss:
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Your preferred style, colors, and inspiration
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Seasonal flower availability
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What is obtainable within your agreed‑upon budget
This collaborative step helps us create floral pieces that accurately reflect your vision while honoring the natural beauty of in‑season blooms.
Satisfaction
Due to the perishable nature of fresh flowers, returns are not always possible. However, your happiness matters deeply to us. If you are dissatisfied with the arrangement you received, please reach out directly so we can make it right.
Contact us by:
Phone: 912-399-6070
Email: gay@cottageflowersbygay.com
We will gladly discuss the matter with you and work together to find a thoughtful and fair solution.
Delivery
Delivery is available for local orders within our service area. Delivery times are coordinated during the ordering process to ensure freshness and proper handling. Because floral arrangements are perishable and handcrafted, exact bloom varieties may vary slightly based on seasonality and availability. We always strive to maintain the overall look, feel, and value of your chosen design.
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Orders can also be picked up at our shop located at:
556 Ocean Blvd,
St Simons Island, GA 31522